All Vendors are expected to adhere to the following policies when listing products on
Angelie Vendor application ( d/b/a Angelie). Vendor offences and prohibited content can
result in suspension of your Angelie account.
Vendor code of conduct
This policy requires that Vendors act fairly and honestly on Angelie to ensure a safe
buying and selling experience. All Vendors must:
- Provide accurate information to Angelie and our customers at all times
- Act fairly and not misuse Angelie’s features or services
- Not attempt to damage or abuse another Vendor, their listings or ratings
- Not attempt to influence customers’ ratings, feedback, and reviews
- Not send unsolicited or inappropriate communications
- Not contact customers except through the Angelie website and app
- Not operate more than one selling account on Angelie without a legitimate
business need
- Not engage in conduct that violates price fixing laws
Violating the Code of Conduct or any other Angelie policies may result in actions against
your account, such as cancellation of listings, suspension or forfeiture of payments, and
removal of selling privileges. More details about these policies are below.
Accurate Information
You must provide accurate information to Angelie and our customers, and update the
information if it changes. For example, this means that you must use a business name
that accurately identifies your business and list your products in the correct category.
Acting Fairly
You must act fairly and lawfully and may not misuse any service provided by Angelie.
Examples of unfair activities include:
- Providing misleading or inappropriate information to Angelie or our customers,
such as by creating multiple entry of the same product or posting offensive
product images
- Manipulating sales rank (such as by accepting fake orders or orders that you
have paid for, or refunded externally or orders that you discounted externally)
or making claims about sales rank in product titles or descriptions
- Attempting to increase the price of a product after an order is confirmed
- Artificially inflating web traffic (using bots or paying for clicks, for example)
- Attempting to influence search results by inflating search ranking through
keyword manipulation or incentivizing customers’ searches to appear as
organic behavior
- Attempting to damage another Vendor, their listings or ratings
- Allowing other people to act on your behalf in a way that violates Angelie’s
policies or your agreement with
Angelie
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews.
You may request feedback and reviews from your own customers in a neutral manner,
but may not:
- Pay for or offer an incentive (such as coupons or free products) in exchange
for providing or removing feedback or reviews
- Ask customers to write only positive reviews or ask them to remove or change
a review
- Solicit reviews only from customers who had a positive experience
- Review your own products or a competitors’ products
Customer Information
If you receive customer information such as addresses or phone numbers to fulfill
orders, you may use that information only to fulfill orders and must delete it after the
order has been processed. You may not use customer information to contact customers
(except for delivery purposes) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the Angelie sales process or divert Angelie
customers to another website. This means that you may not provide links or messages
that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Selling Accounts on Angelie
You may only maintain one Vendor account for each region in which you sell unless you
have a legitimate business need to open a second account and all of your accounts are
in good standing. If any of your accounts are not in good standing, we may deactivate all
of your selling accounts until all accounts are in good standing.
Examples of a legitimate business justification include:
- You own multiple brands and maintain separate businesses for each
- You manufacture products for two distinct and separate companies
Filing Infringement Notices as an Agent or Brand Protection Agency
Angelie understands that many brands may choose to have brand protection agencies
or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Angelie does not permit individuals with
active selling accounts to file infringement notices as an agent of a brand when the filing
of those notices could benefit their own selling account (through removing competing
listings, for example). Any Vendors filing notices as an agent to benefit their own status
as a Vendor may have their selling account terminated.
